Help

Support

Get help with Helmlane: how to reach us, getting started, and the questions people ask most.

Contact#

Questions, bugs or feedback: email support@helmlane.com. Include your device, app version (Settings → About) and what you were doing. We usually reply within two business days.

Getting started#

• Install Helmlane on the computer your code lives on — the Mac app, or the agent on Linux — fromDownload, and sign in or create an account there.
• Approve the project folders and coding tools you want to use.
• Sign in on your phone with the same account, or scan the pairing code shown on your computer.

Common questions#

My computer shows as offline. Make sure it is awake and Helmlane is running on it. Computers connect outward, so no router or firewall changes are needed.

A tool is missing or marked unavailable. Helmlane only shows tools installed and signed in on that computer. Open Helmlane on the computer to check each tool’s status.

I’m not getting notifications. Allow notifications for Helmlane in your phone’s settings, then check notification preferences in the app.

Deleting your account. Email us from your account address and we will delete your account and its data. See the Privacy Policy.